2.1.1. The Goods Offer means an offer of selected goods, provided through a catalog available in the Online Store. The Goods Offer is not an offer that concludes a contract, as defined in Article 1188 paragraph 1 of the Civil Code. The Goods Offer is for informational purposes only, and the Seller is not obligated to conclude a Sales-Purchase Contract for the respective goods.

2.1.2. The Seller takes all measures to ensure that the information published on the Website, including the description of the Products and Services, as well as the listed prices, is, at all times, correct and complete. However, errors can occur. In such situations, QuietShop will try to rectify all errors as soon as possible. If QuietShop finds that the respective error has affected/influenced your Order or the validly concluded Contract, it will attempt to inform you as soon as possible, providing you with both the opportunity to reconfirm the Order/Contract and the opportunity to cancel it.

2.1.3. Please be aware that purchasing products on the Website offers a different experience than in physical stores. In particular, you should know that:

• The colors of the Goods, as presented on the Website, may differ in reality because they depend on various factors, including but not limited to, your monitor settings;
• The dimensions and shape of the Goods may differ in reality from how they appear on the Website, so please note that it is your responsibility to verify that the actual size of each Product corresponds to the purpose for which you purchased that particular Good;
• The photos and images on the Website are for illustrative/guidance purposes only. For an accurate description of the Good and the included details, you should carefully read the corresponding description of the Good.

2.1.4. Goods will be delivered only to the extent they are available, thus there is a risk that QuietShop may not be able to deliver the Order. Additionally, QuietShop reserves the right to withdraw any Goods from sale at any time. In such situations, QuietShop’s sole responsibility to you is the full refund of the amounts paid for the respective Goods that it cannot supply/has withdrawn from sale.

2.1.5. QuietShop makes every effort to deliver the Goods within a maximum of 30 working days after order confirmation. Please note that all delivery information provided by QuietShop (on the website, by phone, or via email) is only an estimate and therefore may vary from case to case. Please refer to Section 3 – Delivery of Goods for more information about delivery.

2.1.6. QuietShop reserves the right to freely adjust prices and special offers while complying with legal provisions.

2.1.7. The seller reserves the right to make any changes to the content of the Online Store, including prices. Offers (including discounts, promotional sales, and promotional flyers) apply within the limits of available stock or for a certain period. Prices are applicable at the time of placing the Order.

2.1.8. All prices of Goods and services (e.g., delivery) are specified with VAT included, except for express mentions that prices do not include VAT.

2.1.9. Errors regarding displayed prices. QuietShop will make every effort to ensure that prices on the website are correct. However, errors may occur. If QuietShop discovers an error related to the price of a Product and/or Service already ordered by the Buyer, the Buyer will be informed as soon as possible about the error. In these situations, the Buyer will have the option to either reconfirm the Order at the correct price or cancel the Order. If the Buyer cannot be contacted within a reasonable period using the contact details provided during the ordering process, QuietShop will consider the Order canceled, and the Buyer will be notified by email.

2.2 The Order

2.2.1. The Buyer can place an Order using the form available in the Online Store.

2.2.2. To place an Order, the Buyer agrees first to the Goods they intend to purchase, the shipping method (according to the Terms and Conditions), and the payment method (according to the Terms and Conditions). Furthermore, the Buyer gives their consent for the order, thereby issuing an irrevocable request to conclude a Sales Agreement with the Seller.

2.2.3. By registering an Order on the Website, the Buyer agrees to the form of communication (telephone or email) through which the Seller conducts its commercial operations.

2.2.4. The notification received by the Buyer after placing the Order serves as information and does not represent the acceptance of the Order.

2.2.5. QuietShop reserves the right to cancel Orders concerning Goods and/or Services displayed on the Website due to technical errors or which, due to technical errors, have obviously erroneous/derisory prices, with the consequence of refunding the entire amount paid by the Buyer for canceled orders, if applicable.

2.2.6. Once registered, the Order cannot be modified by the Buyer. If you wish to modify/cancel it, you can contact us by email (contact@quietshopdesign.com) or at the phone number displayed on the website (+40 746 360 468).

2.3 Conclusion of the Sales-Purchase Agreement

2.3.1. For justified reasons, the Seller reserves the right to modify the quantity of Goods and/or Services in the Order. If the Seller modifies the quantity of Goods and Services in the Order, the Seller will notify the Buyer at the email address provided or at the phone number made available to the Seller at the time of placing the Order. If the Buyer does not agree with the new Order, they can modify/cancel it, and the Seller will refund the amount paid by the Buyer within a maximum of 14 calendar days from the confirmation of the modification/cancellation of the order. For card payments, if the value of the modified order is greater than the value of the initial order, the Buyer will need to initiate a new payment for the difference between the initial payment and the final transaction value.

2.3.2. The Seller undertakes to accept the Buyer’s Order, except in situations where that order contradicts these Terms and Conditions or when the Seller has a specific reason to believe that the Buyer will violate the Sales Agreement.

2.3.3. The Sales Agreement between the Seller and the Buyer is considered concluded at the moment of Order dispatch (hereinafter referred to as “Acceptance”).

2.3.4. Any expenses incurred by the Buyer in connection with the conclusion of the Sales Agreement through distance communication means (e.g., internet connection or telephone calls) will be borne by the Buyer.

2.3.5. Please note that you can place a valid Order on the website only if you are 18 years old or older. It is necessary to have a valid/active email address and a valid phone number at which you can be easily contacted.

2.4 Delivery Methods

2.4.1. Except for contrary provisions in the Sales Agreement, the Buyer decides the delivery method for their Order.

2.4.2. The Goods are shipped when they are sent to the address specified by the Buyer in the Order.

2.5 Payment

2.5.1. The prices displayed on the website are expressed in RON (Romanian Leu) and USD (United States Dollar) and include all applicable taxes.

2.5.2. VAT is applied at the legal rate as of the order date and is included in the prices of Goods and/or services.

2.5.3. The prices of the products displayed on the website exclude delivery costs and costs of other optional services.

2.5.4. The Seller offers the following payment methods: cash on delivery, payment by card, and electronic transfer.

2.5.5. C.O.D. (Cash on Delivery) means that an Order is paid at the time of delivery to the Buyer by an authorized carrier.

2.5.6. Electronic transfer means that the purchase price, including any associated delivery costs or other costs of additional selected services (hereinafter referred to as the “Transaction Price”), must be paid into the Seller’s bank account before the Goods are shipped. To process the Order as quickly as possible, the Seller recommends mentioning the Order’s allocated number, communicated to the Buyer at the time of Order completion, as a reference code. In the case of payment by electronic transfer, the transaction price is considered paid when the amount corresponding to the Order is credited to the Seller’s bank account.

2.5.7. Payment by card means that at the completion of the Order, the Buyer will be redirected to a third-party payment server, where they will enter payment information. The information will be verified, the Order confirmed, and the purchase price will be withdrawn from the Buyer’s bank account.

2.6 Rights and Obligations Under the Sales-Purchase Agreement

2.6.1. The Seller has the obligation to deliver the Goods ordered by the Buyer at the agreed purchase price, and the Buyer has the obligation to pay the transaction price and receive the Goods.

2.6.2. In case the Buyer violates the Sales Agreement or the Terms and Conditions, the Seller reserves the right to withdraw from the Sales Agreement. In this case, the Buyer is obliged to return to the Seller any costs incurred in connection with the Order, including, but not limited to, delivery costs, in case the Buyer does not receive the Goods.

2.6.3. The Buyer is obligated to provide true and correct information in the Order. The Seller will consider all data provided by the Buyer, necessary for concluding the Sales Agreement, as true and correct.

2.6.4. The Seller has no obligation towards the Buyer regarding any Code of Conduct in the sense of Article 8(1)(e) of Law no. 365/2002 on electronic commerce.

2.6.5. For the amicable resolution of consumer complaints, the Buyer will contact: contact@quietshopdesign.com. The Seller will inform the Buyer about the result of the complaint procedure through electronic means, at the email address provided by the Buyer.

2.6.6. Through this document, the Buyer assumes the risk of changing circumstances within the meaning of Article 1271, paragraph 3, letter C of the Civil Code.

2.7 Discount Coupons and Vouchers

2.7.1. The Seller offers various types of discounts; discounts are also granted in the form of discount coupons or vouchers, most commonly including discount codes.

2.7.2. Discount codes and vouchers cannot be used repeatedly unless the respective coupon or voucher expressly states otherwise.

2.7.3. Discount coupons and vouchers cannot be combined or used together unless the respective coupon or voucher expressly states otherwise.

2.7.4. In case the discount or discount coupon is used other than in accordance with the rules of the discount offer or the coupon or voucher, the Seller has the right to refuse the discount, discount coupon, or voucher. The Buyer will be informed accordingly and will be given the opportunity to place the Order without the requested discount. In case of misunderstandings/uncertainties regarding the interpretation of the rules applicable to discounts or discount coupons, the provisions of these Terms and Conditions will prevail.

2.7.5. If you place an Order for multiple products, one of which is not available, QuietShop will inform you accordingly. The rest of the Order will be processed and shipped according to the customer’s request.